Clover
Enabling merchants to effortlessly accept payments anytime, anywhere
Background
For merchants to run their business anywhere, they need the power to get paid everywhere.
In the initial launch of Clover Go, we focused on equipping merchants with accessible reporting features, addressing their core need to track business performance on the go. In this next phase, we expanded the app's functionality by integrating payment processing capabilities, previously part of a separate legacy app. By consolidating these tools into Clover Go, we aimed to create a seamless, all-in-one solution that empowers merchants to manage and grow their businesses from anywhere.
Role
- Design lead
Team
- Product Designer
- Product Manager
- Research
- Engineers (iOS and Android)
Responsibilities
- Research
- Interaction Design
- Prototyping
- Usability Testing
- Visual Design
Problem
Merchants struggled with multiple apps to manage operations and accept payments, resulting in cumbersome workflows, delayed decisions, and growing frustration.
Solution
Integrating payments for a seamless, all-in-one mobile solution
Clover Go now enables merchants to accept payments on the go, offering flexible options like contactless, chip, and swipe. With seamless integration into existing reporting tools, merchants can manage transactions, view orders, and process refunds—all from one unified app, making business management effortless and mobile.
Take payments anytime, anywhere
Merchants can now accept card payments directly through the Clover Go app, allowing them to operate seamlessly on the go.
Itemized or Quick sale
Merchants can choose between using pre-loaded items or quickly entering a custom amount for each sale, offering flexibility for different types of transactions.
View and manage your orders
Merchants can easily monitor all aspects of their transactions, from completed payments to pending and refunded items, providing full visibility into their sales activity and enabling more efficient management of open and closed orders.
Issue refunds
Refund functionality within the app allows merchants to process refunds easily, supporting prompt customer service.
Take payments
An intuitive, step-by-step process guides merchants from sale initiation to payment completion, making transactions quick and effortless.
Offline Payment Capability
Merchants can accept payments without internet access, ensuring uninterrupted operations in mobile or remote settings.
Results
A fragmented payment experience that once frustrated merchants was transformed into a unified app, enabling them to effortlessly accept payments anytime, anywhere.
17%
increase in credit card processing revenue
43%
increase in daily sessions
$Xm
in engineering costs saved annually
For confidentiality reasons, I have omitted the actual values for these metrics.
